We guide you through every step of the process
We understand that the decision to implement a new business solution is not taken lightly. The commitment shown by your supplier is just as important as the software itself.
Accountech offers a comprehensive service, beginning with pre-sales consultancy and extending into full support for the lifetime of your system. Winning the Customer Service Award presented to us by Access UK is a reflection of our high standards of service.
Needs Assessments
We offer a free Needs Assessment service to help you indentify the requirements you have from a new system. We also discuss your plans for the future to ensure that your new system will also accommodate these requirements. Following this we will create a tailored demonstration of the software to show how your requirements could be met. During this process we really get to know and understand your business.
Statement of Requirements
Once you have agreed to purchase a solution and the associated services from Accountecch we carry out a Statement of Requirements.
This process can take between 1 - 5 days depending on the size of the project. During these days we will look at every aspect of your business procedures and every aspect of the software to ensure, as far as possible, that the design of the system meets your requirements.
Following the Statement of Requirements we will produce you with an overview recording the procedures that have been discussed. This report will form the basis of the configuration of the solution.
Project Planning
To ensure that the implementation is completed smoothly, a project planning meeting is held to agree who does what and when. This will cover the key milestones and dates to ensure that the project is constantly monitored through the implementation process and that 'go live' is achieved on time with fully trained staff and reporting requirements.
System Design
System Design lies at the heart of a successful implementation with the right structure and flexibility to provide information and reporting in the correct format, with comprehensive analysis of various activities and sections or departments within the business.
As part of the Project Planning and System Design, legacy data can also be imported into the software if available within Microsoft Excel.
Training
Training days are sensibly scheduled as we understand that staff also have their jobs to carry out so that you can continue to operate efficiently. Time is also factored in for practising in between sessions.
Approximately 3 weeks prior to 'go live' day a test day is arranged to ensure that all of the users are happy and familiar with the system. This is an extremely useful day that will help anyone who has missed a previous training day perhaps through holiday or illness to ensure that they are happy with how to use the system.
Support
Accountech provides your technical support. This is not a call centre. Your calls will be put directly through to a member of staff who will be able to either resolve the query or manage the process. Technical support is available from 9am to 5:30pm.
If a problem arises that requires additional investigation we are able to refer and involve if necessary the developers and support technicians of the authors of the software.
On-going development of your system
Your new system is a significant investment in your business and should develop as your business needs grow and change. We will work in partnership with you to ensure that your system is kept up to date with the latest technology and new functionality as it evolves.