After Sales Support Desk

The ProspectSoft Telephony module allows you to manage incoming and outgoing calls. The system will give you the closest match to the incoming call, taking you straight to the caller's record card. As you are greeting the customer you will be able to see their outstanding issues and quickly identify their product whether they are in warranty or covered by a support contract.

The Problem Analysis Matrix in conjunction with the Problem Tracker allows high volume help desks and call centres to capture and identify the problem through drop down lists. This will provide you with improved data entry as well as enhanced reporting and analysis.

If necessary, the problem can be resolved with an immediate quotation, which can be converted to an order for your purchasing and accounts department to process.

All of these actions are quick and easy due to integration with your accounts system, telephony system and Microsoft Office enabling you to provide a personal and high standard of customer service.

 

Download a ProspectSoft Module Overview Brochure here.